GLPI SLA Dashboard

Incident Performance & Resolution Analytics

Merge CSV Files(Option)

Combine multiple GLPI export files into one before processing.

Select multiple files to merge

Click or drag & drop CSV files here

Import & Analyze

Upload your single or merged CSV file to view the SLA dashboard.

Choose GLPI.CSV to Open Dashboard

GLPI SLA Performance

Service Level Agreement Monitoring & Technician Analytics

Opened From

Opened To

Location

Total Tickets

Active records in current scope

SLA Distribution

0 / 0

KPI Compliance Rate

0% breach rate detected

Tickets Status

Location Analysis (Volume & Category)

Tickets detail

Sort By:

ID	Ticket Subject	Status	Technician	Category	Location	Plate	Open Date	SLA

Workload Allocation

Technician KPI Matrix

Technician	Volume	Solved (SLA Met)	SLA Compliance	Performance Index

Opened From

Opened To

Location

Category Distribution

Location Analysis by Category

Plate Analysis (Volume & Category)

🚨 Top10

Tickets Detail (Analysis View)

Sort By:

ID	Ticket Subject	Status	Technician	Category	Location	Plate	Open Date	SLA

GLPI SLA Dashboard

Merge CSV Files(Option)

Selected Files:

Import & Analyze

GLPI SLA Performance

Total Tickets

SLA Distribution

KPI Compliance Rate

Tickets Status

Location Analysis (Volume & Category)

Tickets detail

Workload Allocation

Technician KPI Matrix

Category Distribution

Location Analysis by Category

Plate Analysis (Volume & Category)

🚨 Top10

Tickets Detail (Analysis View)

Monthly Location Analysis (Trend)

Location Trend Comparison

🚨 Top10

Category Analysis (2 Months Compare)